Setting Kpi's

On what outcome measures is success determined? A seemingly simple question that leads to a not very convincing answer at many companies. Therefore, it is good to have the conversation about it. After all, if turnover is the most important KPI (key performance indicator) then a completely different approach is taken than if it is gross profit.

KPIs measure a company's performance

This can be done at the organizational level, at the team level and even at the individual level. KPIs make progress measurable and concrete. This provides insight into where things are going well and where they are not (yet) going well. When setting up KPIs, it is important that they are formulated smartly and that they provide insight into whether business objectives are being achieved.